Package Protection Policy
Last Updated: June 2026
Package Protection is an optional service offered by ELITE Energy to help resolve issues involving packages that are lost, stolen, or damaged during transit.
Package Protection is not insurance and is not a contract of insurance. ELITE Energy is not an insurance company.
If Package Protection is purchased and a qualifying issue occurs, ELITE Energy may provide a replacement shipment, store credit, or refund in accordance with this Policy.
What Package Protection Covers
- Packages lost during transit
- Packages marked as delivered but believed to have been stolen
- Products damaged during transit
Claim Timeframes
To be eligible for Package Protection, customers must contact ELITE Energy within:
- 7 days of delivery for damaged packages
- 14 days of delivery for suspected theft
- 30 days from the shipment date for packages believed to be lost in transit
Claims submitted outside of these timeframes may not be eligible for resolution.
Information We May Request
To review a claim, ELITE Energy may request:
- Order number
- Shipping address confirmation
- Photographs of damaged products or packaging
- Additional information reasonably necessary to evaluate the claim
Exclusions
Package Protection does not apply to:
- Orders shipped to an incorrect address entered by the customer
- Packages redirected or forwarded after shipment
- Fraudulent, abusive, or suspicious claims
- Delivery delays caused by carriers, weather, natural disasters, or circumstances outside of ELITE Energy's control
- Claims that cannot be reasonably verified
Resolution Options
If a claim is approved, ELITE Energy may, at its sole discretion, provide one of the following:
- Replacement shipment
- Store credit
- Refund to the original payment method
The type of resolution offered will depend on the circumstances of the claim.
Subscription Orders
If Package Protection is selected on a subscription order, the Package Protection fee will automatically apply to future subscription shipments unless removed by the customer.
Customers may remove Package Protection at any time through their subscription management portal or by contacting customer support.
Changes to This Policy
ELITE Energy reserves the right to update or modify this Policy at any time. Any changes will be posted on this page and will apply to future orders.
Contact Us
If you have questions about Package Protection or need to submit a claim, please contact us at: