Refund & Returns Policy

Introduction

Welcome to ELITE Energy! We aim to deliver high-quality energy drinks to fuel your everyday life. If you’re not completely satisfied with your purchase, our return policy is here to help.

Time Frame

You have 14 days from the receipt of your order to initiate a return.

Condition of Product

Items must be returned in their original, unopened condition. Products that have been used, altered, or damaged will not be eligible for a return.

Process

To start a return, please contact our customer service team at support@drinkelite.com. Include your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Refunds

Upon receipt and inspection of the returned item, we will process your refund. If the return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exceptions

Note that sale items, limited edition products, and items purchased with a promotional code are final sale and cannot be returned.

Exchange Policy

If you received a defective or damaged product, we're happy to exchange it for the same item. Please contact us within 7 days of receiving your order.

Subscriptions (Subscribe & Save)

ELITE Energy offers recurring subscription orders ("Subscribe & Save 10%") managed through Appstle Subscriptions. By placing a subscription order you authorize us to charge your payment method automatically at the delivery frequency you selected (for example, every 4 weeks) until you cancel.

Skipping, Pausing, or Cancelling

You can skip a shipment, pause, change your delivery frequency, swap flavors, update your address or payment method, or cancel at any time from the subscription management portal linked in your subscription confirmation and order emails, or from your account page.

• Skip: skip an upcoming shipment without cancelling the subscription.
• Pause: pause deliveries and resume whenever you are ready.
• Cancel: cancel your subscription at any time — there are no fees, minimum terms, or commitments.

If you prefer, email support@drinkelite.com with your order number and we will make the change for you.

Cancellation Notice Window

Changes, skips, pauses, and cancellations must be made at least 24 hours before your next scheduled billing date to apply to that shipment. Requests received inside the 24-hour window may not stop an order that has already been queued or charged; in that case the change will apply to the following shipment.

Already-Charged Recurring Shipments

Once a recurring shipment has been charged and processed, it is treated as a completed order and is subject to the standard return terms above: unopened product may be returned within 14 days of receipt, and defective or damaged product is eligible for replacement. Recurring charges are not automatically refunded because a customer forgot to cancel, but if a shipment has not yet left our fulfillment center we will do our best to cancel and refund it in full on request.

Subscription Discounts

The subscriber discount applies for as long as the subscription remains active. If a subscription is cancelled, any future orders are billed at standard one-time pricing.

Subscription Disputes

If you believe you were charged in error, contact support@drinkelite.com with your order number before filing a chargeback. We review subscription billing disputes within 2 business days and will issue a refund where a charge was made in error, a shipment was never dispatched, or a cancellation request was received before the notice window closed. Filing a chargeback without contacting us first may delay resolution and can result in the subscription and account being closed.